Forgot Your Apple ID Password? Instructions to Reset It

reset apple id password
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Forgetting your Apple ID password can pose a number of problems, especially the inability to log into your iTunes account or use the iTunes Store or sign into FaceTime, iMessage or iCloud.

Some people use the terms Apple ID and iTunes account interchangeably. While that's not always completely accurate (you can use one Apple ID for things like FaceTime and iMessage and another for the iTunes Store), most people use the same Apple ID for all their Apple services.

That makes having forgotten your password a particularly serious problem. 

Resetting Your Apple ID Password

If you've tried all the passwords you think might be correct and you still can't log in, you need to reset your Apple ID password. Here's how:

  1. Begin by launching iTunes on your computer and clicking the Sign In menu near the top right of the window (if you're already signed into your account, you'll see your first name there) 
  2. From the drop-down menu, click Account Info
  3. In the pop-up window, click Forgot? (it's a small link just above the password field)
  4. Your default web browser opens a page on Apple's website dedicated to helping users reset their Apple IDs
  5. Your Apple ID username is pre-populated by the site (if you've also forgotten your username, click the Forgot Your Apple ID? link). Click Next
  6. Next, you can choose how you want to prove that you own this Apple ID account: via email or using security questions. Make your selection and click Next 
    • If you choose email, Apple will email a password reset link to the primary email address on file for your Apple ID. You need to have access to that email account now in order to reset
    • If you choose security questions, Apple will ask you for the answers to the security questions you created when you set up the Apple ID originally
  1. If you choose email, a verification email will be sent. When it arrives, click the link in it and skip to step 9 to continue. If you choose security questions, you'll next be asked to enter your birthday (or whatever birthday is associated with this Apple ID). Click Next
  2. You will be asked two security questions. Type in the answers and click Next

  1. Whichever method you chose, you can now enter a new password for your Apple ID. Do so and click Reset Password.

Now, try logging in to the iTunes Store and other Apple services with the new password to make sure it works. If it doesn't, go through this process again and make sure you keep track of your new password.

NOTE: If you want to save time and skip the first few steps of the tutorial above, just go directly to and follow the instructions above starting with step 5 (though you'll have to enter your Apple ID username; it won't be pre-populated).