What to Do When Your iPad Won't Turn On

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My iPad won't turn on...

If your iPad won't turn on, don't panic. Normally, an iPad is in "suspend mode", which means it is waiting for you to press the home button or the sleep/wake button to activate it. But it is possible for the iPad to be completely powered down, which is usually the case when you can't turn on your iPad. 

The most common reason for an iPad to power down is the battery. Most of the time, the iPad will suspend automatically after a few minutes without any activity. But sometimes, an active app will prevent this from happening, which can drain the iPad's battery. Even when the iPad is in suspend mode, it uses some battery power to check for new messages, so if you put your iPad down with very low battery life, it could drain completely overnight.

How to Get Your iPad Working Again When It Won't Turn On:

  1. The first thing we'll try is to simply power it back on. Hold the wake/suspend button at the top of the iPad. If the iPad is simply powered off, you should see the Apple logo appear after four or five seconds. This means your iPad is booting up and should be good to go in a few more seconds.
  2. If the iPad does not boot up after a few seconds, it is possible the iPad is actually on and simply frozen. You can force a reboot by holding down both the home button and the sleep/wake button at the same.  After ten seconds, the iPad should reboot.
  3. If you are still not seeing any activity on the iPad, the battery ls likely drained completely. In this instance, it is best to connect the iPad to a wall outlet rather than a computer. Some computers, especially older PCs, have a problem properly charging the iPad.The iPad comes with a cable and an adapter that allow you to plug it into a wall outlet.
  4. You may see a battery on the screen after five or ten minutes, but you should leave it charging for at least an hour. Find out what you can do to save battery life.
  5. If your iPad still won't turn on, the next thing to try is a different charging cable.  If you have an iPhone or multiple iPads, you should have a second charging cable. Try using that one just in case there is a problem with the cable you are using to charge the iPad. (This could also explain how the iPad got into this state in the first place.)

My iPad Boots Up But Get Stuck Before the Home Screen Appears

If your iPad powers on but freezes before it gets to the home screen, you will need to put the iPad into recovery mode. First, connect your iPad to your computer with the supplied cable and then open iTunes on the PC. (You can download iTunes for free if you don't have it on the PC.)  

With the iPad connected and iTunes running, hold down both the home button and the sleep/wake button to force a reboot. Don't release the buttons when you see the Apple logo. Wait until you see instructions for recovering the iPad.  

What to Do If Your iPad Still Won't Turn On

Unfortunately, there may be a hardware failure if you still cannot get the iPad to turn on after going through all of these steps. The easiest solution is to locate the nearest Apple store. Apple store employees can be very helpful in determining if there is a true hardware issue. If there is no store nearby, you can contact Apple