Fixing Snapfish Problems

Learn How to Troubleshoot Problems With Snapfish

snapfish problems
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The Snapfish Web site is an online photo storage service from Hewlett-Packard that allows you to upload and share your photos, as well as order prints or related photography products, such as photo books or photo calendars. While this site works well for the majority of people the majority of the time, occasionally you may experience very frustrating Snapfish problems.

Use these tips to troubleshoot this Web site, fix any Snapfish problems you may be having!

  • Fixing photos. Snapfish gives users the ability to make minor image editing changes to the photos they’ve uploaded to the Web site. For example, you can remove red-eye or crop the photo. Just select the “photo fix” tool, and you can begin making edits to the photo.

  • Snapfish problems with cropping. One of the trickiest aspects of uploading photos to Snapfish is ensuring that the final product will look exactly how you want. If you shot a photo at a 16:9 aspect ratio, for example, trying to squeeze the composition into a 4x6-inch photo can be difficult. You can attempt to crop the photo before you upload it to Snapfish, but this can lead to problems with Snapfish. Instead, upload your photos and then use the Snapfish cropping tool to make sure your image matches the size you want with the composition you want. Click "review photo cropping" after doing the cropping to preview the image and ensure you have the proper composition.

  • New name. As you make editing changes to photos in your Snapfish account, you’ll click the “done editing” button to save the editing changes. Snapfish saves the edited photo with a slightly different name than the original, allowing you to keep copies of both images. You also have the option of saving the image as a replacement -- if you do not want to save the original copy -- and Snapfish will not give the edited image a new name.

  • No Macs. At the time of this writing, Macintosh computer users did not have access to any photo editing features within Snapfish.

  • Unwanted changes. With some photos, Snapfish will make automatic basic editing changes to your photos as you upload them. For example, Snapfish may automatically rotate a photo that it thinks is incorrectly aligned. If you want to reject the editing changes and revert to the original image, click “edit photos” and “fix.” Then select “revert to original photo.”

  • Express vs. Basic. You have two uploading options with Snapfish -- Express and Basic. With Express Upload, you only can upload JPEG photo files, but multiple files can be uploaded at one time. You can upload almost any video file, as long as it’s less than 1GB in size. Basic Upload does not allow any video uploads, and you’ll have to upload the JPEG files and zipped files containing JPEG files one by one. If you’re having trouble with uploading, make sure you’re using the correct option.