Make an Apple Store Appointment Using the Apple Store App

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Using the Apple Store App to Make Genius Bar Appointments

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Apple has recently made making an appointment at your local Apple Store's Genius Bar harder. What used to be a fairly straightforward process now has many, many more steps. 

This change is designed to help people solve their own problems without taking up space and appointments in extremely busy Apple retail stores, but what happens when you absolutely know you need to talk to a Genius?

In that case, the fastest, easiest way to book an appointment is to forget using the web-based tools and use the Apple Store app. Here's what you need to know:

  1. To start, you'll need to have the free Apple Store app installed on your iPhone or iPod touch. Download it here (link opens iTunes/App Store)
  2. Once you've got it installed, open the app. You will be asked to grant a number of permissions, including for notifications and for the app to use your location. Grant permission to use your location and decide on the others as you prefer
  3. Tap the Stores menu at the bottom of the app
  4. Next, tap the Genius Bar menu
  5. On the next screen, tap Make a Reservation.
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Select Your Support Type and Store Location

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You've started the process of making your Apple Store appointment. Next:

  1. Select what product you need help with: Mac, iPod, iPhone, or iPad. Tap your selection and continue
  2. The app will now use your location to find the closest Apple Stores to you (that's why it wanted location permission on the previous page). You'll see a list of them, organized from nearest to farthest
  3. You can also search for stores by city, zip code, or on a map
  4. Tap the store at which you want to make your appointment.
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Confirm Apple Store Appointment Date and Time

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With the, store you'll get help at selected:

  1. Select a date for the appointment using the slider at the top of the screen. Slide right and left to find the date you want and tap it
  2. With the date selected, the app will then show you what times are available at that Apple Store for your Genius Bar appointment on that day. Swipe up and down to review them. Tap to select the time you want
  3. With your date and time selected, the app will take you to the appointment confirmation screen. This lists what you need help with, when your appointment is, and where you'll go for help. Tap the back button in the top left to make any changes
  4. If you want to add information about your problem so the Genius can better prepare to help you, tap Add a comment to my reservation
  5. When you're ready to confirm your appointment, tap Reserve in the top right. Until you do that, you do not have a confirmed appointment.