How to Make an Apple Genius Bar Appointment for Tech Support

Pro at work in the Apple Genius Bar. Apple/screenshot

One of the best things about being an Apple customer is being able to get one-on-one support and training from the Genius Bar at your nearest Apple Store .

The Genius Bar is where users who are having trouble with their iPodsiPhonesiTunes, or other Apple products can get one-on-one tech support from a trained specialist. (The Genius Bar is for tech support only. If you want to learn how to use your products, Apple has other in-store options.) But since Apple Stores are always so busy, you should make an appointment in advance if you want to get help. (By the way, there's an app for that.)

Many problems can be solved by users on their own by following some instructions. But if you need in-person, expert help, the process for getting help can be confusing and frustrating. This article makes it easier.

Making an Apple Genius Bar Appointment

screenshot: Genius Bar Appointment, step 1

Follow these steps to reserve time at the Genius Bar for support:

  1. Begin by going to Apple Support website at http://www.apple.com/support/.
  2. Scroll down to the Want to talk with someone? section.
  3. Click Contact Apple Support for help.
  4. Next, click on the product you want to get help with at the Genius Bar.

Describe Your Problem

screenshot: Genius Bar Appointment, step 2

Once you've selected the product you need help with:

  1. A set of common help topics will be displayed. For instance, for the iPhone, you'll see the option to get help with battery issues, problems with iTunes, issues with apps, etc. Select the category that most closely matches the help you need.
  2. A number of topics within that category will appear. Select the one that best matches your need (if there isn't a match, click The topic is not listed).
  3. Depending on the category and problem you've selected, a number of follow-up suggestions may appear. You'll be prompted with possible ways to solve your problem without going to the Genius Bar. Feel free to try them if you like; they may work and save you a trip.

For some topics, the Apple site doesn't offer a Genius Bar appointment as an option. Instead, it suggests a phone call or online chat with Apple support. You can use these options or, if you really prefer an in-person appointment, just select The topic is not listed in step 2 above.

Choose a Genius Bar Appointment

screenshot: Genius Bar Appointment, step 3

After having clicked through all the suggested support options from Apple:

  1. Choose how you'd like to get help. There are a number of options, but to get a Genius Bar appoint, choose Bring in for Repair (different options are presented depending on the kind of problem you selected at the beginning, but always choose options for repair or Genius Bar).
  2. If you don't see these options, you may need to go back a few steps and select another support topic that ends with these options.
  3. Once you do, you'll be asked to sign in with your Apple ID. Do so.

Select Apple Store, Date, and Time for Genius Bar Appointment

screenshot: Genius Bar Appointment, step 4
  1. To find your closest Apple Store, or other authorized service provider, enter your zip code (or let your browser access your Current Location). Click Go.
  2. If you need help with an iPhone, you should also include the phone company you use with your iPhone for a list of nearby Apple and carrier stores.
  3. Map displays a list of your the nearby Apple Stores (you can sort the stores either by Availability—which one has the appointment soonest—or Distance—which is the closest).
  4. Click on each store to see it on a map, how far away it is from you, and to see what days and times are available for Genius Bar appointments.
  5. When you find the store you want, select the day you want and click on a time that's available for your appointment.

Appointment Confirmation and Cancellation Options

screenshot: Genius Bar Appointment, step 5

Your Genius Bar appointment has been made for the store, date, and time you selected.

You'll see a confirmation of your appointment. The details of the appointment are listed there. The confirmation will also be emailed to you.

If you need to modify or cancel the reservation, you can click Reschedule or Cancel on this page. If you need to make a change later, go to the confirmation email and click the options there. You'll be taken to Apple's site to make changes there.